Returns & Exchanges

We pride ourselves on selling the highest quality natural products and we love getting feedback from our happy customers. If for any reason you're not completely satisfied with our products please let us know.

Please choose carefully as we will not offer a refund if you have simply changed your mind or ordered the incorrect products.

If you receive a defective product we offer either a replacement product or a full refund (including postage).

Refunds are processed within four weeks of the return of the defective product, though in many cases refunds will be processed more quickly. If you need to return an item please contact us BY email info@vetrotaranaki.co.nz. or phone (06) 769 5076

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