Vetro New Plymouth is shipping orders on the same or the next business day.  

HOW MUCH DOES SHIPPING COST?

When you make your order, the freight will be added to your purchase based on your postcode and order weight.  

New Plymouth & Taranaki: 0-25kg $7.50

North Island: 0-5kg $9.00 | 5-10kg $13.50 | 10-25 $16.00

South Island: 0-5kg $17.00 | 5-10kg $23.00 | 10-25kg $27.00

$5 surcharge for Rural Delivery 

Please send us an email for orders over these limits first, and we will quote you a shipping rate.

It is the purchaser’s responsibility to ensure the delivery address is entered correctly. Any re-direction of orders due to an incorrect address will incur additional fees, payable by the purchaser. 

POSTCODE NOT RECOGNISED?

Due to franchise restrictions, your postcode may not be recognised.

Please get in touch with us directly.  We may be able to help or refer you to the Napier-based online store.

CLICK AND COLLECT

Orders made on this website are only available for collection from our New Plymouth store situated at 322 Devon Steet East, New Plymouth.

At the checkout, choose "yes" to Collect in-store.  After filling in your billing address, please leave a message to notify us of your preferred collection time/day.

Your order will be ready no later than 10:00 am the next business day if left blank. Please remember, we are closed Sundays and public holidays.

We will email you when your order is ready.

Thanks for supporting local.

WHEN WILL I RECEIVE MY ORDER?

Orders are dispatched from our New Plymouth warehouse daily (except Saturday & Sunday – these orders will be packed and sent on Monday).  We will endeavour to send orders out within one working day from order receipt. 

We use NZ Post for local deliveries and Post Haste for other destinations.  We are reliant on their delivery times.  Generally, they provide an overnight service to the Taranaki region. Rural deliveries may take an additional two working days.  However, delays may arise due to the Covid-19 emergency or other factors beyond their control.

We cannot deliver to PO Boxes or courier depots. Please provide a physical address.

HOW DO I TRACK MY ORDER?

We use your email to send you a tracking number with the shipping confirmation.  You can track your order by clicking on the tracking number link.

WHAT IF I AM NOT AT HOME TO RECEIVE THE ORDER?

Please let us know where you would like your order left at the checkout by entering instructions in the notes area of the check-out page.  

If you live in an apartment or unit block, let us know the number of a neighbour that can allow the driver in so that we can leave your order outside your door.  Alternately, you can give us instructions to deliver to a nearby office.

If you don’t include any delivery instructions at checkout and are not home when your order is delivered or do not answer the door, our driver will leave your box in the safest place at or near the front door. 

Please make a note in the Note section at check-out if you would like to sign for your package physically, and we will ensure the driver does not leave your order until it has been signed. Please note that if you request this service and no one is home to sign for the order, we cannot take responsibility for any items that have perished as a result of being returned to the courier depot. 

We do not advise leaving your order outdoors for prolonged periods.

Please note that we cannot take any responsibility for the loss or damage of your delivery and goods once they have been delivered to your address.

WHAT HAPPENS IF THE PRODUCT I ORDER IS OUT OF STOCK?

Our New Plymouth supermarket team do our best to make sure our website reflects the products that are in stock.  However, stock levels are constantly changing, and there may be unforeseen delays from suppliers, so it may happen that the product you ordered is not available.

In this case, we will contact you and offer an alternative or a refund on that product or ask you if you wish to wait for your order to be sent once the product is received. We apologise if this happens and appreciate your understanding.

Shipping orders Taranaki wide

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